©2019  Katrina Bartlett Media

info@katrinabartlett.co.uk

07968508667

FAQ

Questions about me....

HOW LONG HAVE YOU BEEN WORKING AS A PHOTOGRAPHER?

I've been shooting weddings since I graduated from University, in 2006 and I have been taking family portraits since I was working as a student. I was employed by Venture Studio Photography, in Berkshire for 7 years before I took the plunge to go self employed. 

I'VE EMAILED YOU. HOW LONG SHOULD I NEED TO WAIT FOR A REPLY?

I always try respond to emails with 48 hours of receiving them, so if you haven't heard from me within this time then please check your email 'spam' and 'junk' folders, as sometimes my replies can get caught up in there. If you still haven't heard anything, please try emailing again or give me a text/call on my mobile (07968508667). Though, please bare in mind that during peak wedding season I am usually busy shooting weddings and may not always be able to answer right away, so feel free to leave a voicemail. 

I NEVER outright ignore inquiries, so chances are your message has simply not arrived. 

Questions about travel...

WHERE ARE YOU BASED?

I'm currently based in a village in South Wales called Brynna (nearest town Pontyclun). However, I'm happy to travel just about anywhere in the UK and abroad. I grew up in Reading, Berkshire, and still have plenty of recommendations for shoots in the areas in South England. 

HOW FAR ARE YOU WILLING TO TRAVEL?

I'm happy to travel just about anywhere within the UK and also abroad - no distance is too far for me!

My photo and video packages include 100 miles of travel within the price (unless otherwise stated), but if your wedding is located further afield then a reasonable fee will be added.

WILL YOU NEED TO VISIT THE VENUE BEFORE THE WEDDING?

It's incredibly rare that I'll ever visit a venue before the big day. Most venues have detailed websites, so scoping out the location before hand can be easily done online and doesn't require me to travel to the location ahead of time. Not to mention that a large part of my shooting style is about capturing things as they happen - too much pre-planning can seriously interrupt my work and tends to have a negative effect on the storytelling. 

If you're adamant that you would like me to see the venue then there's always the option to arrange a pre-wedding shoot at your venue and kill two birds with one stone. 

Questions about bookings...

CAN YOU PENCIL US IN / HOLD MY DATE?

Sadly not. No date can be reserved until a contract/booking form has been submitted and a 20% deposit has been paid. All dates are handled on a first-come, first-served basis. An inquiry does not automatically entitle you to your wedding date. 

CAN WE ARRANGE A MEETING WITH YOU BEFORE WE BOOK?

Absolutely! In fact, I always strongly recommend that we do this as it gives us an opportunity break the ice and get to know each other a bit better. If you're fairly local to Pontyclun then I'm happy to meet at a location somewhere between us both. Or, if a meeting in person isn't possible then we can always chat via Skype or over the phone.

HOW CAN I RESERVE MY WEDDING DATE?

In order to reserve myself for your wedding date I will firstly require you to fill in and sign my contract. A 20% deposit is required to complete the booking, which can be paid via bank transfer.

WHEN IS THE FINAL BALANCE DUE?

The final total must be paid up at least 1 calendar weeks before the date of the wedding. This can either be paid in one lump sum, or in multiple payments. However, you must let me know once you have made a payment so that I can confirm its receipt.

WHAT HAPPENS IF I NEED TO CANCEL / CHANGE MY WEDDING DATE?

If you need to reschedule the date of the wedding, nothing will be needed to be paid to secure another date (subject to availability). If the new date is unavailable and/or the wedding is canceled entirely, the deposit is non-refundable. Furthermore, if the wedding is canceled within 1 month of the wedding date, 50% of the balance is required to absolve loss of earnings as a result of your cancellation.

WHAT HAPPENS IF YOU FALL ILL OR CAN NOT MAKE IT TO OUR WEDDING?

In the unlikely event that I'm unable to make it to your wedding due to illness or injury, I have a network of other professional photographers and videographers that I trust that are able to take my place in my absence. They will replace myself on the wedding day and will shoot in a similar manor as myself. I will then work alongside my stand-in to sort through the photos and/or videos that they have captured and edit them to the same style and standard that you see on my website. 

CAN I UPGRADE / CHANGE MY WEDDING PACKAGE ONCE I'VE BOOKED?

Absolutely. Once you've paid a deposit and secured your wedding date, you are able to upgrade, downgrade or adjust your booking at any point so long as you give me plenty of advance notice (subject to availability). 

MY WEDDING DOESN'T FOLLOW THE NORMAL FORMAT - ARE YOU ABLE TO CREATE A CUSTOM PACKAGE TO SUIT MY NEEDS?

I completely understand that no two weddings are exactly the same. The packages listed on my website are designed to suit the 'traditional' running order of a wedding day. If you're planning on doing something a bit different and need a package to suit your plans, feel free to get in touch and we can tailor make a package to suit. 

Questions about media...

HOW LONG WILL IT TAKE FOR US TO RECEIVE OUR PHOTOS / VIDEO?

I generally ask couples to allow between 4-6 weeks from their wedding date for their finished photos/video to be sent to them, though during an exceptionally busy wedding season, in rare cases this may take a bit longer. I understand that you're probably incredibly eager to see the final results so I'll always do my best to achieve a speedy turn around, however, in order to assure that every one receives the highest quality finish I never rush my work so ultimately these things do take time. 

DO YOU PHOTOSHOP / AIRBRUSH PHOTOS?

Generally speaking, I don't tend to do any extensive airbrushing of the skin as I feel that the results can look incredibly fake.  That said, I will remove any spots or breakouts to ensure that you look your best in your photos. I also stylise all the images to give them a certain 'look' which is what my style of editing is all about.